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Terms of service

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By accessing and placing an order with XVLO, you agree to be bound by the terms outlined on this page. These terms apply to the website, orders, emails, shipping, and communication between you and XVLO.

General Terms

XVLO is not liable for direct or indirect damages arising from the use of this website. Use of the website, products, and materials is at your own risk.

License

XVLO grants you a non-exclusive, non-transferable license to access and use this website in accordance with these terms.

Restrictions

  • You may not redistribute or sublicense website materials.
  • You may not modify, reverse engineer, or reuse website code or content.
  • You may not obscure or remove copyright or trademark notices.

Payment

By submitting payment information, you authorize XVLO to charge your selected payment method according to current pricing and billing terms. XVLO reserves the right to adjust pricing or billing methods with notice.

Return and Refund Policy

XVLO accepts returns on new and unused products within 30 days of delivery.

Returned items must be unused, unworn, in original condition, and in original packaging.

Returns are accepted by mail only. XVLO does not charge a restocking fee.

Refunds are typically processed within 5 business days after the returned item is received and inspected.

Products showing signs of use, damage, washing, wear, or missing packaging may not qualify for a refund.

For return assistance, email customerservice@xvlo.co.

Shipping

XVLO ships within the United States and to select international destinations using carriers such as FedEx and USPS.

  • Orders typically ship within 1–2 business days
  • Tracking information is provided by email
  • Shipping speeds and availability may vary by destination
  • International customers are responsible for customs duties or import fees required by their country

Cookies

XVLO uses cookies to improve website performance and user experience. Disabling cookies may limit certain site functionality.

Third-Party Services

XVLO is not responsible for third-party websites, services, or external links connected to this platform.

Modifications and Updates

XVLO may update, suspend, or discontinue parts of the website at any time. Continued use of the website constitutes acceptance of revised terms.

Copyright and Intellectual Property

All content, graphics, branding, logos, product images, and materials are the property of XVLO or its licensors and may not be copied, reproduced, or distributed without written permission.

Arbitration

Any dispute arising from the use of this website or products shall be resolved through binding arbitration. Users waive the right to litigate disputes in court or participate in class action claims.

Disclaimer

This website and all products are provided “as is” without warranties or guarantees of any kind, express or implied. XVLO is not liable for damages resulting from use of the website or products.

Contact

If you have questions regarding these terms, contact us at customerservice@xvlo.co.

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